1.1. This user agreement (hereinafter referred to as the Agreement), in accordance with Articles 428, 435, 437, and 1286 of the Civil Code of the Russian Federation, is an agreement between LLC “Bothelp” (hereinafter referred to as the Administration) and any legal or natural person (hereinafter referred to as the User) who has expressed consent to the terms set forth in this Agreement by taking actions aimed at using the platform for creating chatbots in messengers (hereinafter referred to as the Service), hosted as a website on the Internet at www.bothelp.io.
1.2. Proper acceptance of this Agreement in accordance with Article 438 of the Civil Code of the Russian Federation is considered the User’s performance of all the following actions:
1.2.1. User’s familiarization with the terms of this User Agreement and the Privacy Policy located at https://bothelp.io/ru/policy/.
1.2.2. User’s registration in the Service under the terms of this Agreement.
1.2.3. This Agreement is an open and publicly accessible document and is located on the Internet at https://bothelp.io/ru/user-agreement/. The User expresses their agreement with these terms. If the User does not agree with any of the terms, the User must stop using the Service.
1.3. This Agreement may be amended by the Administration at any time without prior notice to the Users.
1.4. Acceptance of this Agreement signifies that the User confirms their legal capacity and attainment of the age of majority.
1.5. By joining the terms of this Offer, the User agrees to receive informational messages, informational and/or promotional messages about services and events provided/conducted by the Administration and/or the Administration’s partners (counterparties) within the framework of the User Agreement’s goals using the User's mobile phone number provided by the User for registration and login to the Service (including by making phone calls, sending short text messages, electronic messages using information and communication services, and/or instant messaging programs (messengers)) and to the email address.
2.1. The Parties agree that for the purposes of this Agreement, the following terms and definitions shall have the following meanings:
2.2. All other terms and definitions encountered in the text of the Agreement are interpreted by the Parties in accordance with the legislation of the Russian Federation, current recommendations (RFC) of international standardization bodies on the Internet, and established rules for interpreting relevant terms on the Internet.
2.3. Terms and definitions used in this Agreement may be used in both singular and plural forms, depending on the context, and the spelling of terms may be used with both uppercase and lowercase letters.
2.4. The names of the headings (sections) and the construction of the Agreement are intended solely for the convenience of using its text and do not have literal legal significance.
3.1. Under this Agreement and subject to the User’s compliance with its terms, the Administration grants the User the right to use the Service under a simple (non-exclusive) license.
3.2. The User’s use of the Service under this Agreement is limited exclusively to the operation of the Service for its intended Purpose.
3.3. This Agreement is a mixed contract, containing elements of an agreement for the provision of a simple (non-exclusive) license to use the Service, concluded in accordance with paragraph 5 of Article 1286 of the Civil Code of the Russian Federation in a simplified manner by joining the Agreement as a whole, as well as an agreement between participants in electronic interaction provided for by Federal Law No. 63-FZ “On Electronic Signatures,” also concluded by joining the Agreement as a whole in accordance with Article 428 of the Civil Code of the Russian Federation.
3.4. The provision of a non-exclusive license to use the Service does not require a separate act of provision. The non-exclusive license is considered granted from the moment the User joins the terms of this Agreement and starts using the Service. This paragraph is considered by the Parties as equivalent to an act of provision of a non-exclusive license. The license is provided free of charge.
3.5. The right to use the Service granted under this Agreement does not include the right to conclude sublicensing agreements.
3.6. This Agreement does not provide for the transfer of intellectual property rights of the Administration (or any part thereof), except for the non-exclusive license granted under this Agreement. None of the provisions of this Agreement constitutes an assignment of intellectual property rights of the Administration or a waiver of these rights under the law.
3.7. The right to use the Service under a simple (non-exclusive) license, granted under this Agreement, remains in effect until revoked by the User.
4.1. The Service, its content, components, and individual elements (including but not limited to the website, databases, software codes, algorithms, design elements, fonts, logos, as well as text, graphic, and other materials) are objects of intellectual property protected in accordance with Russian and international law, any use of which is allowed only based on the Administration’s permission.
4.2. The license is valid in the territories of the Russian Federation, the European Union, and other countries.
4.3. Revocation of the license granted under this Agreement is carried out in the manner prescribed by law for the withdrawal from the license agreement.
4.4. The right to use the Service includes the right to reproduce the Service or parts of its code on the User’s end device (computer, smartphone, tablet, etc.) for the purpose of caching and launching using the target operating system tools to use the Service in accordance with its Purpose.
4.5. The right to use the Service does not include the right to make a copy of it.
4.6. The use of the Service in accordance with the Agreement may also have other functional restrictions specified in the User documentation of the Service.
4.7. The granted right to use the Service implies the right to use updates of the Service within the same version (minor updates of the current release, not constituting a new version) and new versions of the Service (major updates – new releases, constituting a new version), if available.
4.8. The User agrees that they are not entitled (and will not permit anyone) to modify, create derivative works, disassemble the Service into component codes, reverse engineer, decompile, or otherwise attempt to obtain the source code of the Service or any part thereof, except when there is written permission from the Administration to perform such actions. Otherwise, the User bears full responsibility for such actions, provided for by this Agreement, as well as by international and Russian law.
4.9. This Agreement does not provide for the transfer of intellectual property rights by the Administration (or any part thereof), except for the limited license granted under the Agreement. None of the provisions of the Agreement constitutes an assignment of intellectual property rights of the Administration or a waiver of these rights under the law.
4.10. The Agreement regulates relations solely concerning the use of the Service in accordance with its Purpose.
4.11. The use of the Service in accordance with its Purpose and functionality must be carried out by Users in strict accordance with the regulatory legal acts of the Russian Federation and the User’s country of residence.
4.12. For registration on the Service and creation of an Account, the User must provide the following data:
When registering on the Service, the User must create and enter a unique login and password used to log in to the Service during subsequent User sessions. Password recovery after registration is possible by sending account access with subsequent entry of a new password to the User’s email specified during registration. The Administration has the right to establish special requirements for the User’s unique login and password entered on the Service.
4.13. Any actions performed using the registration system specified in paragraph 4.4 of this Agreement are considered performed by the User or an Agent acting on behalf of the User. The User is solely responsible for all actions and their consequences within and/or in connection with the execution of the Agreement under their account, including cases of the User providing access data to third parties under any conditions.
4.14. The User session is valid until the User forcibly exits the Service.
4.15. Adding multiple Agents by the User for collective use according to the Purpose of the Service is allowed.
4.16. When adding an Agent, they acquire the status of a User and are considered to have accepted this Agreement.
4.17. During the initial User Authorization, for data analysis purposes, the User is provided with the opportunity to fill in the following data in the web form on the Service:
4.17.1. The list of data specified in paragraph 4.17 in the web form on the Service may be changed at the Administration’s initiative without prior notice to the User.
4.18. When adding an Agent to the Account, the User fills in the following data on the Service:
4.19. All actions performed by the User or Agent under the User’s Account are considered performed by the User. If the User detects unauthorized access to the Account, they must notify the Administration by sending an electronic request to hello@bothelp.io. According to the License Agreement-Offer for Paid Use of the Service, located at www.bothelp.io, the Service provides the ability to pay for the Service’s functionality on a tariffing basis located at https://bothelp.io/ru/price/.
4.20. How we use the information. We may use the personal information you provide for the following purposes:
5.1. This Agreement is concluded between the Parties for a term of up to 15 (fifteen) calendar days. In the event of payment for the Service’s functionality and joining the terms of the License Agreement-Offer for Paid Use of the Service, this Agreement is considered concluded for an indefinite period. The current version of the Agreement is posted on the Internet at https://bothelp.io/ru/user-agreement/.
5.2. The Administration reserves the right to unilaterally and without prior notice to Users amend the terms of the Agreement by posting the final version of the Agreement at the above address. The provisions of the new version of the Agreement become mandatory for all previously registered Users of the Service from the date of its entry into force.
5.3. The deletion of the User’s Account is considered a refusal to use and termination of this Agreement unilaterally out of court at the User’s initiative from the moment of deletion. The User’s Account deletion is carried out only by personal request sent to hello@bothelp.io. The decision to delete the Account is made individually by the Administration for each such User request.
5.4. Termination of this Agreement means its termination in all respects, including the agreement between participants in electronic interaction, upon the termination of which the User is considered to have ceased electronic interaction with other participants.
5.5. If the term of the Agreement expires in accordance with paragraph 5.1 without further joining the terms of the License Agreement-Offer for Paid Use of the Service, further use of the Service by the User is not allowed.
5.6. The Administration has the right to delete the User’s account in case of non-use for 50 (fifty) calendar days if the terms of the License Agreement-Offer for Paid Use of the Service are not joined. Non-use means the absence of data in the Administration’s archive system about the User’s authorization.
6.1. The Administration guarantees that it has all legal grounds to grant the User the right to use the Service under the Agreement. All rights to the Service and its components belong to the Administration or other rights holders who have granted the Administration a non-exclusive license with the right to sublicense, including on open license terms.
6.2. The Administration undertakes to make reasonable efforts to ensure the stable operation of the Service, its gradual improvement, and error correction in its operation, but it is provided to the User on an “as is” (AS IS) basis. This means that the Administration:
6.2.1. does not guarantee the absence of errors in the operation of the Service;
6.2.2. is not responsible for the uninterrupted operation of the Service and its compatibility with the software and technical means of the User and other persons;
6.2.3. is not responsible for any damage caused or that may be caused in connection with or when using the Service;
6.2.4. is not responsible for failure or improper performance of its obligations due to failures in telecommunications and energy networks, actions of malicious programs, and dishonest actions of third parties aimed at unauthorized access and/or disabling the Administration’s software and/or hardware complex.
6.3. The Administration undertakes to provide the User with the right to use the Service under a free non-exclusive license.
6.4. The Administration undertakes to provide the User with additional opportunities to use and pay for the Service’s services, in accordance with the Design Services Agreement-Offer.
6.5. The Administration has the right at any time unilaterally and without prior notice to the User to limit, expand, or change the content of the Service.
6.6. The Administration has the right to refuse registration and use of the Service in cases provided for by the Agreement.
6.7. The Administration has the right to send the User messages containing organizational and technical information about the operation of the Service, information about the Service, and/or other information within the framework of the Service.
6.8. The Administration has the right to immediately block the User’s ability to use the granted rights to the Service in case of violation by the User of the terms of this Agreement or if the Administration considers the User’s actions fraudulent or aimed at damaging the Service, undermining the reputation or brand of the Administration.
6.9. The Administration has the right to send organizational and technical information, information about the operation of the Service, and to place advertising, informational, and other messages within the Service by any means, and the User, by accepting the terms of this Agreement, confirms their consent to this.
6.10. The Administration has the right to process the User’s personal data and transfer them to third parties to fulfill this Agreement and resolve claims related to the execution of this Agreement in accordance with the Privacy Policy located at https://bothelp.io/ru/policy/ and the legislation of the Russian Federation.
6.11. The Administration has the right to transfer rights and obligations under this Agreement to third parties to fulfill this Agreement without additional consent from the User.
6.12. The Administration has the right to conduct technological breaks in providing access to the Service, which are considered as providing access to the Service in the normal mode and do not constitute grounds for claims from the User. Technological breaks do not exceed 24 hours per calendar month.
6.13. The Administration has the right to require the User to provide information necessary for technical support of the User’s Account, including account data and technical characteristics of the User’s devices.
7.1. The User has the right to use the Service in ways not prohibited by this Agreement and applicable international and Russian law in accordance with its Purpose and within its functionality.
7.2. In case of technical problems with the Service, the User has the right to contact the Administration for technical support to clarify the situation and take necessary measures.
7.3. The User has the right to ensure the safety of their personal data as far as it depends on the Administration in accordance with the current legislation of the Russian Federation.
7.4. The User undertakes to properly comply with the terms of this Agreement and the current legislation of the Russian Federation, as well as the rights and legitimate interests of the Administration.
7.5. The User must refrain from actions aimed at destabilizing the operation of the Service, attempting unauthorized access to the Service, its parts, and code, as well as from any other actions that violate the rights of the Administration or third parties.
7.6. The User undertakes not to attempt to disable or otherwise interfere with any technical protection measures of the Service.
7.7. The User undertakes not to attempt to modify or change any part of the Service.
7.8. The User undertakes not to use the Service in ways not provided for by this Agreement.
7.9. The User undertakes to protect all their devices used for accessing the Service from viruses and other malicious programs.
7.10. The User undertakes to compensate for damages (actual damage/lost profit) and/or compensation for violation of the Administration’s exclusive rights to the Service.
7.11. The User agrees to compensate the Administration for any losses incurred by the Administration in connection with the User’s use of the Service in violation of this Agreement and the rights of other Users, third parties (including intellectual, informational, etc.).
8.1. The Administration may engage third parties to execute this Agreement.
8.2. The User confirms that these third parties are granted the same rights as the Administration, including with respect to the User’s personal data.
8.3. The User guarantees that they will not take any actions aimed at causing harm to the Administration or other persons.
8.4. In case of violation of the rules for using the Service specified in this Agreement, as well as in case of violation of paragraph 8.3. of this Agreement, the User undertakes to compensate the Administration for the harm caused by such actions.
8.5. The Administration is not responsible for negative consequences and losses arising from events and circumstances beyond its control, as well as for possible unlawful actions of the User or third parties.
8.6. The Administration is not responsible for the impossibility of fulfilling obligations due to the unreliability, insufficiency, or untimeliness of information and documents provided by the User or the User’s violation of the terms of this Agreement or requirements for the provided information and documents.
8.7. Under no circumstances is the Administration responsible to the User or any third parties for any indirect damages, including lost profits or lost data, harm to honor, dignity, or business reputation, caused by the use of the Service.
8.8. The Administration is not responsible to the User or any third parties for:
8.8.1. User’s actions in the Service;
8.8.2. the content and legality, accuracy of information used/received by the User in the Service;
8.8.3. the quality of goods/works/services purchased by the User after viewing advertisements (banners, videos, etc.) placed in the Service (if placed), and their possible non-compliance with generally accepted standards or User expectations;
8.8.4. the consequences of using information used/received by the User in the Service;
8.8.5. the impossibility of using the Service or any of its parts due to the lack of access to the global Internet;
8.9. The User’s use of the Service not in accordance with the terms of this Agreement or in violation of any of the terms of this Agreement results in the Administration’s refusal to perform this Agreement.
8.10. The User’s account may be annulled or blocked without prior notice to the User in cases of violation by the User of the ways of using the Service in accordance with the terms of this Agreement.
9.1. For the purposes of this Agreement, confidential information is any information, including business, technical, and financial information, disclosed by any Party in the form of documents, as well as other information marked by the Parties as confidential.
9.2. The Parties undertake to maintain the confidentiality of all information transmitted to each other through both protected and unprotected communication channels, regardless of the presence or absence of markings indicating the confidential status of the transmitted information, except in cases where such disclosure occurred for reasons beyond the control of the Parties, and in cases provided by applicable law.
9.3. Disclosure of confidential information under this Agreement means any action or inaction by one of the Parties to the agreement, resulting in confidential information becoming known to third parties without the consent of its owner. The form of disclosure of confidential information to third parties (oral, written, using technical means, etc.) does not matter.
9.4. Providing confidential information at the legal request of law enforcement and other authorized state bodies and officials in the cases and in the manner provided by applicable law does not constitute a breach of confidentiality.
9.5. In the event of disclosure of confidential information to the specified bodies and/or persons, the Party that disclosed it shall notify the owner of the confidential information in writing about the fact of its disclosure, its content, and the body to which it was provided, no later than 2 (two) business days from the date of disclosure.
9.6. Obligations regarding confidentiality conditions remain in effect indefinitely.
9.7. Media announcements, public announcements, and other messages concerning this Agreement may be made with the prior written consent of the other Party.
10.1. Acceptance of the Agreement and the use of the Service in accordance with it imply the need to provide, collect, and/or use certain personal data. In particular, when providing access to the Service and using it, the Administration gains access to and uses certain data relating to the User – a natural person or representatives of legal entities – natural persons. The Administration's Privacy Policy concerning the Service is posted at: https://bothelp.io/ru/policy/.
10.2. By registering, checking the appropriate box in the check-box, pop-up window, etc., the User, in execution of the requirements of the Federal Law "On Personal Data," provides the Administration with their consent to the processing of their following personal data:
10.2.1. last name, first name, patronymic (if any);
10.2.2. email address;
10.2.3. mobile phone number;
10.2.4. password for accessing the Service;
10.2.5. token;
10.2.6. HTTP headers;
10.2.7. IP address of the device;
10.2.8. data from cookie files;
10.2.9. technical data on the operation of the Service, including dates and times of use and access to it;
10.2.10. addresses of requested pages of the Service;
10.2.11. Telegram ID;
10.2.12. Vkontakte ID;
10.2.13. Whatsapp ID;
10.2.14. Facebook ID;
10.2.15. image with the User's biometric data;
10.2.16. information about the place of work and position for the duration of this Agreement or for the period specified in the check-box, pop-up window, etc., for the following purposes:
10.3. As part of the provided consent, the Administration is granted the right to perform any actions with the User's personal data, including but not limited to collection, systematization, accumulation, storage, updating (modification), use, transfer, anonymization, blocking, destruction, transfer, including cross-border, of personal data to the Administration’s partners, in particular to the website hosting provider and the operator of the electronic platform for distributing the mobile application, as well as performing other necessary actions with personal data considering applicable law.
10.4. Processing of the User's personal data is allowed using the following basic methods (but not limited to them): storage, recording on electronic media, and storage, compilation of lists, marking.
10.5. Processing of the User's personal data is allowed without the use of automation in accordance with applicable law.
10.6. Processing of the User's personal data under this Agreement is carried out by the Administration without the use of automation, since such actions with personal data as use, updating, dissemination, destruction of personal data concerning the User are carried out with the direct participation of a person.
10.7. Processing of personal data provided by the User in the process of using the Service under the Agreement is carried out based on paragraph 5 of part 1 of Article 6 of the Federal Law "On Personal Data," in connection with the need to conclude and execute this Agreement, to which the User is a party.
10.8. Processing of the User's personal data under this Agreement is carried out without notifying the authorized body for the protection of the rights of personal data subjects in accordance with part 2 of Article 22 of the Federal Law "On Personal Data," since:
10.8.1. personal data of the User, obtained by the Administration in connection with the conclusion and execution of the Agreement and the License Agreement-Offer for Paid Use of the Service, to which the User is a party, are processed without dissemination, and are not provided to third parties without the User's consent and are used by the operator exclusively to execute the Agreement and conclude other transactions with the User;
10.8.2. personal data of the User, obtained by the Administration, are processed without the use of automation, i.e., with the direct participation of a person, in accordance with federal laws or other regulatory legal acts of the Russian Federation, establishing requirements for ensuring the security of personal data during their processing and compliance with the rights of personal data subjects.
11.1. The Service may contain links or provide access to other websites on the global Internet (third-party sites) and content posted on these sites, which is the result of intellectual activity of third parties.
11.2. These sites and the content posted on them are not checked by the Administration for compliance with the requirements of the legislation of the Russian Federation, as well as the legislation of other countries.
11.3. The Administration is not responsible for any information or content posted on third-party sites to which the User gains access, including, but not limited to, any opinions or statements expressed on third-party sites.
11.4. The User confirms that from the moment the User clicks on a link to a third-party site, the relationship between the Administration and the User ceases, and this Agreement no longer applies to the User, and the Administration is not responsible for the accuracy of the information posted on third-party sites, the use of the content by the User, the legality of such use, and the quality of the content posted on third-party sites.
12.1. The rules set forth in this section are an agreement between the Parties to this Agreement, as between participants (parties) in electronic interaction under Article 6 of Federal Law No. 63-FZ "On Electronic Signatures," establishing cases of recognizing electronic documents (including primary accounting documents) signed with a simple electronic signature as equivalent to documents on paper signed with a handwritten signature.
12.2. Information in electronic form as an electronic document or electronic message sent by one Party to the other Party is legally valid only if it is sent to the corresponding email address of the receiving Party from the email address of the sending Party specified in this Agreement, or using the Party's Account in the Service.
12.3. When transmitting information in the form of electronic files, the value of the checksum (hash sum) may be used to confirm their authenticity (unchanged).
12.4. For the purposes of this Agreement, information in electronic form sent by one Party from its email address to the email address of the other Party is considered signed with a simple electronic signature in the form of an email address (login), which is contained in the electronic message itself, the key of the simple electronic signature (login and password pair) is used in accordance with the rules established by the email service operator, and the electronic message contains information indicating the Party on whose behalf the electronic message was sent.
12.5. For the purposes of this Agreement, information in electronic form sent by one Party to the other Party using the Account in the Service is considered signed with a simple electronic signature in the form of the Party's login in the Account, which is contained in the electronic message itself, the key of the simple electronic signature (login and password pair) is used in accordance with this Agreement, and the electronic message contains information indicating the Party on whose behalf the electronic message was sent.
12.6. Information in electronic form signed with a simple electronic signature of the sending Party is recognized by the Parties as an electronic document equivalent to a document on paper signed with the corresponding Party's handwritten signature. All documents, notifications, and messages sent by the Parties to each other under this section are considered official correspondence within the framework of this Agreement and have the force of a legally significant written document. Messages originating from the corresponding email address or the User's login in the Account are considered messages originating from the corresponding Party to this Agreement. Scanned images of documents signed by the Parties (agreements, additional agreements, annexes, acts, notifications, claims, and other documents) are equivalent to paper documents with personal signatures of the Parties.
12.7. Each Party undertakes to maintain the confidentiality of the key of the simple electronic signature in the form of a login and password from the email service operator's information system and from the Account. In case of unauthorized access to the specified login and password, their loss, or disclosure to third parties, the Party must immediately notify the other Party and take measures to restore access and/or replace the login and password.
12.8. The use of a simple electronic signature for signing primary accounting documents in electronic form is allowed until the adoption of the federal accounting standard under paragraph 4 of part 3 of Article 21 of Federal Law No. 402-FZ "On Accounting," which will establish the types of electronic signatures used for signing accounting documents. If the corresponding accounting standard prohibits the use of a simple electronic signature for signing primary accounting documents in electronic form, this section of the Agreement ceases to be effective in terms of signing primary accounting documents without terminating the Agreement as a whole.
12.9. Instead of using a simple electronic signature for signing electronic documents, the Parties may use a qualified electronic signature in accordance with the legislation of the Russian Federation. The Parties recognize the legal significance of documents signed with a qualified electronic signature, sent both under this section and through electronic document management systems (e.g., Kontur.Diadok, Tensor SBIS, etc.).
12.10. This Agreement, notifications, claims, other documents, and electronic messages sent by the Parties to each other may contain links to information resources on the Internet (websites, web pages, etc.). The Party must notify the other Party of the inability to follow the received link, the occurrence of an error, the absence of necessary information, or its inconsistency with the agreed-upon information when following the link within 3 (three) days from the receipt of the link; otherwise, the Party sending the link has the right to consider that the other Party has accessed the information provided by the sending Party after following the link and has no objections to this fact.
13.1. Documents, notifications, and messages under this Agreement may be sent in the form of a paper document or in written electronic form in accordance with the agreement between the participants in electronic interaction set out in the section "Agreement Between Participants in Electronic Interaction" of this Agreement. In particular, by sending an electronic message to the corresponding email address, by sending an electronic message through a messenger, or by exchanging messages through the Service.
13.2. Any message has legal force only if it is sent by one of the Parties to the other Party through the Account and/or to the postal or email addresses specified in the Agreement, in the User's Account, or by the User personally contacting the Administration with an identity document.
13.3. Any message can be delivered personally or sent by registered mail and is considered received by the recipient:
13.4. The current version of the Agreement is posted on the Internet at https://bothelp.io/ru/user-agreement/.
13.5. The Administration reserves the right to unilaterally and without prior notice to Users amend the terms of the Agreement by posting the final version of the Agreement at the above address 10 (ten) days before the changes take effect. The provisions of the new version of the Agreement become mandatory for all previously registered Users of the Service from the date of its entry into force.
13.6. The User confirms that they have read all the provisions of the Agreement, understand, and accept them.
13.7. This Agreement, by its meaning and content, is a mixed contract containing elements of an agreement for the provision of a simple (non-exclusive) license to use the Service as software, concluded in accordance with paragraph 5 of Article 1286 of the Civil Code of the Russian Federation in a simplified manner by joining the Agreement as a whole, as well as an agreement between participants in electronic interaction provided for by Federal Law No. 63-FZ "On Electronic Signatures," also concluded by joining the Agreement as a whole in accordance with Article 428 of the Civil Code of the Russian Federation.
13.8. The law applicable to this Agreement is the law of the Russian Federation.
14.1. All disputes related to the Agreement are resolved in accordance with the legislation of the Russian Federation.
14.2. In the event of a dispute, the party will take measures for its pre-trial settlement by sending a written claim (demand) to the other party.
14.3. Any claims (demands) of the User must be sent to the Administration by sending an electronic message in the manner provided in the section "Agreement Between Participants in Electronic Interaction." The Administration is not responsible for and does not guarantee responses to claims sent by other means.
14.4. The Administration undertakes to consider the claim within 10 (ten) business days and send a response in the same manner as the claim was received. Claims from Users who cannot be identified based on the information provided by them during registration (including anonymous claims) are not considered by the Administration. If the User does not agree with the reasons given by the Administration in response to the claim, the dispute resolution procedure is repeated.
14.5. If the parties cannot resolve the dispute out of court, it may be referred to the state court at the location of the Administration after 30 (thirty) calendar days from the date of sending the initial claim (demand) for resolution under Russian law.
LLC “Bothelp”TIN/KPP 3257037015 / 325701001, OGRN 1153256015989Legal address: 241050, Bryansk, Duki street, 65, office 404Actual address: 241050, Bryansk, Duki street, 65, office 404Email: hello@bothelp.io
Updated: May 23, 2023
