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Revision dated August 12, 2025
This document, permanently posted on the Internet at https://bothelp.io/license-agreement/, is an offer by BHKZ LLP (hereinafter referred to as the Administration) to conclude a License Agreement-Offer for the paid use of the BotHelp.io Service (hereinafter referred to as the Agreement, the Offer) with any natural or legal person who accepts the terms of this Offer (hereinafter referred to as the User).
This document is a public offer.
1.1. Offer/Agreement — this document, considered concluded upon receipt of Acceptance by the Administration.
1.2. Acceptance — the response of any legal or natural person expressing full and unconditional acceptance of the Offer by performing actions under this Offer.
1.3. Administration — BHKZ LLP, the owner and holder of exclusive rights to the Service.
1.4. User — any legal or natural person interested in the Service and having accepted the User Agreement and this Offer. A natural person representing a legal entity who accepted the Offer is deemed an authorized representative. The Administration is not obligated to request additional confirmation documents if actions (registration, payment, Service use) indicate authorization.
1.5. User Agreement — the agreement between the Administration and the User granting a non-exclusive license to use the Service.
1.6. Parties — the Administration and the User.
1.7. Tariffs — service packages with fixed fees approved by the Administration and published at https://bothelp.io/pricing, provided under special conditions based on subscriber numbers, message limits, and other parameters.
1.8. Additional Services/Extensions — extra paid services to expand Service resources, listed at https://bothelp.io/pricing.
1.9. Subscription — the User’s obligation to pay for and use the Service within a certain period under Tariffs and Extensions.
1.10. Payment Systems — electronic methods for transferring funds, defined and selected by the Administration.
1.11. Service — the platform at https://bothelp.io/ for general use in accordance with its purpose.
1.12. Service Purpose — use of the Service to create tools for messengers and social networks, such as auto-funnels, mailings, and chatbots.
1.13. Account — a record containing information provided by the User during Registration, used to work with the Service.
1.14. User Session — the period of active Service use until logout.
1.15. Registration — the procedure where the User fills out the form, creates a password, and sets up an Account.
1.16. Registration Data — information voluntarily provided or uploaded by the User during Registration and Service use.
1.17. Agent — a person authorized by the Administration to accept payments through designated Payment Systems.
1.18. Personal Data — any information relating to an identified or identifiable individual transmitted during Service use.
1.19. Other terms are interpreted in accordance with Kazakhstan’s laws, international Internet standards, and common Internet usage.
1.20. Terms may appear in singular or plural, in uppercase or lowercase, as appropriate.
1.21. Section titles are for convenience and have no legal meaning.
2.1. Proper Acceptance of this Offer by the User is considered the performance of all of the following actions:
Familiarization with and acceptance of the terms of the User Agreement at https://bothelp.io/user-agreement/ and the Privacy Policy at https://bothelp.io/policy/.
Payment for the Subscription in accordance with the Tariffs and Additional Services.
Acceptance means that the User is fully informed, agrees with, and unconditionally accepts all terms of the Agreement as stated in this Offer.
2.2. Under this Offer, the Agreement and license are limited to the Subscription period, as defined by the Tariffs, Additional Services, and the User’s choice.
2.3. Acceptance of this Offer confirms that the User fully accepts its terms without any reservations and that the User has had the opportunity to request clarification from the Administration.
2.4. If a notice of withdrawal of Acceptance is received by the Administration before or simultaneously with Acceptance, the Acceptance is deemed not received.
2.5. The Agreement is considered concluded upon receipt of the Acceptance, provided the Offer has not been modified or withdrawn before that time.
2.6. The Agreement is effective upon conclusion and Acceptance by the User and is valid indefinitely. If the User stops paying for the Service, the Agreement is deemed terminated from the date of non-payment.
2.7. If any clause of the Agreement cannot be literally enforced, it is interpreted according to Kazakhstan’s law, while the remaining terms remain in force.
3.1. The subject of this Agreement is the Administration granting a simple non-exclusive license to use the Service during the Subscription period, under the terms of this Offer.
3.2. The User receives the set of services included in the Subscription as specified on the Service.
3.3. The Administration’s dealings with third parties involved in this Agreement are governed by separate contracts.
4.1. In accordance with the terms of the User Agreement, the User completes the Registration for the purpose of performing actions in line with the Service's Purpose.
4.2. To obtain a non-exclusive license, the User pays for the Subscription according to the Tariffs.
4.3. Tariffs are based on the number of subscribers and message limits.
4.4. Fees for Additional Services depend on the selected Extension type (Plus/Pro/Max) and are paid together with the Subscription.
4.5. The Administration provides instructions and technical support.
4.6. The Administration does not control how Users use the Service.
4.7. Subscriptions via payment systems are billed every 30 (thirty) calendar days, starting from the date of the first payment, unless otherwise provided by the Tariff. The period of Service usage is calculated in calendar days. The Subscription is issued on a monthly recurring basis, and the User’s Account is automatically renewed every 30 calendar days. The Tariff cost depends on the number of subscribers contained in the User’s database on the day prior to the next automatic payment and automatically renewed.
4.8. Additional Service fees are also billed monthly based on the selected Extension.
4.9. Users may cancel their Subscription in the “Payments” section. Access remains until the paid period ends.
4.10. Users may request a refund within 7 days of payment for an unused period of the canceled Subscription. Refunds only apply to the new month’s payment.
4.11. Refunds are processed via support requests.
5.1. Subscription costs are automatically calculated based on Tariffs and Additional Services.
5.2. Payment options include invoice payment or automatic monthly payments via payment systems.
5.3. Payments can be made by bank transfer or electronic payments.
5.4. Users can request bank transfer payments for 6 to 12-month plans.
5.5. Users can generate invoices in the “Payments” section.
5.6. To change bank details, Users must cancel and re-activate their Subscription.
5.7. If payment fails after three attempts, the Subscription is automatically canceled.
5.8. The Administration provides the license upon receipt of payment.
5.9. No refunds are given for violations of the Offer terms; funds are retained as compensation.
5.10. An Agent may process payments depending on the chosen Payment System.
5.11. The Administration guarantees compliance with the Agreement when using Agents.
5.12. User data shared with Agents for payment purposes will be processed per the Agreement and Privacy Policy.
6.1. Users may use all Service functionalities.
6.2. Users must notify the Administration of unauthorized access or credential leaks.
6.3. Users must provide accurate information.
6.4. Users must not use the Service for illegal purposes.
6.5. Users must display their privacy policy in chatbots/landing pages and obtain user consent per applicable laws.
6.6. The Administration processes subscriber data solely on the User’s behalf per the User Agreement.
6.7. The Administration may request additional personal data per the Privacy Policy.
6.8. Other provisions of the User Agreement and Privacy Policy apply.
7.1. The Agreement is governed by the laws of the Republic of Kazakhstan.
7.2. If any provision of the Agreement is found invalid, the remaining provisions remain in effect.
BHKZ LLP
BIN: 240640003609
Legal address: 010000, Republic of Kazakhstan, Astana city, Almaty district, Temirbek Zhurgenov street, house 18/2, office 19
Email: hello@bothelp.io
